Course Provider
What will you learn in ServiceNow Administration Fundamentals course?
Upon completion of this course, learners will be able to:
- Explain the ServiceNow Platform.
- Gain functional awareness of applications including ITSM, Service Operations Workspace, and Employee Center.
- Explore the power of the ServiceNow Platform.
- Configure applications for business.
- Configure Self Service.
- Enable productivity.
- Monitor an instance.
- Manage data.
- Package enhancements for testing.
ServiceNow Administration Fundamentals
-
Skill Type
Emerging Tech -
Domain
Cloud Computing -
Course Category
Deepskilling Course -
Certificate Earned Partner Completion certificate -
Nasscom assessment Available -
Course Covered under GoI Incentive
No -
-
Course Price
Free -
Course Duration
24 hours 34 mins
-
Why should you take ServiceNow Administration Fundamentals course?
This course is intended to provide you with a basic overview of several topics covering everything from the user interface (UI) to how to submit requests to get help using the Service Catalog.
Who should take ServiceNow Administration Fundamentals course?
This course is designed to be the introduction-to-intermediate point for those performing ServiceNow system administration responsibilities within an organization.
Curriculum
Here is the outline for the path:
Module 1: Welcome to ServiceNow
- Welcome to ServiceNow Course Overview
- A ServiceNow Platform Overview
- Next Experience, Navigation, and Access Module
- Lists and Filters Module
- Forms Module
- Tasks Module
- Reporting Module
- Knowledge Management Module
- Service Catalog Module
- Virtual Agent Module
- Welcome to ServiceNow Course Summary
Module 2: Micro-Certification - Welcome to ServiceNow
- Instance Help
- Personalize Your Instance
- Favorite a Filtered List
- Create and Comment on a Record
- Create a Visual Task Board from a List
- Order an Item from Service Catalog
- Create a Dashboard and a Report
- Flag and Comment on a Knowledge Articles
Module 3: ServiceNow Administration Fundamentals (SNAF)-Ondemand
- Course Outline
- SNAF Introduction
- SNAF Module 1: ServiceNow - The Modernized Work Experience
- SNAF Module 2: Explore the Power of the ServiceNow Platform
- SNAF Module 3: Configure Applications for Business
- SNAF Module 4: Configure Self Service
- SNAF Module 5: Enable Productivity
- SNAF Module 6: Manage an Instance
- SNAF Module 7: Manage Data
- SNAF Module 8: Package Enhancements for Testing
- SNAF Module 9: Capstone Project
- Certified System Administrator Voucher Info
- Instance Help
Tools you will learn in ServiceNow Administration Fundamentals course:
This course will provide a detailed view of the ServiceNow Platform. You will gain functional awareness of ServiceNow applications, configure applications for business, monitor an instance, manage data and package enhancements for testing.
FAQs
ServiceNow is a software company that provides a cloud-based platform for automating IT management workflows. The company specializes in IT service management, IT operations management and IT business management.
ServiceNow is a cloud-based platform.
There are different personas and based on those personas, one will have to take a learning path appropriate for them. Application Specialist, Architect, Developer, Implementer, Pre-sales Expert, Sales Expert, System Administrator.
Being more influential than non-certified professionals gives a competitive advantage and helps in growing professionally. It ensures improved productivity and results, creates positive impact on salary from an educational investment standpoint and industry recognition. Overall, learning ServiceNow makes a positive difference in your career.
The increase in businesses using ServiceNow platform having unique demands creates a high demand for experts who can handle ServiceNow's duties with ease. ServiceNow's powerful platform offers flexibility, which will translate into a promising future by providing career advancements for IT workers.
There are different personas and based on those personas, one will have to take a learning path appropriate for them. Application Specialist, Architect, Developer, Implementer, Pre-sales Expert, Sales Expert, System Administrator.
For detailed knowledge on the learning paths, one can visit the ServiceNow website and type “learning path” in the search bar and navigate to the option displayed. The Learning Paths by Persona will provide detailed path for each persona and product.
Becoming proficient in the ServiceNow platform requires knowledge of programming languages, primarily JavaScript for developers. For other personas, coding may not be necessary.
Welcome to Service Now and ServiceNow Administration Fundamentals is the starting point for all roles to begin your ServiceNow journey. Whether you are looking for a quick introduction to the Now Platform or are preparing for your Certified System Administrator (CSA) exam, this course is designed to target your exact needs. Once certified, as a ServiceNow administrator, your responsibilities will be to design, develop, build, and customize applications or provide support responsibilities to end-users of the software. You administrate the workflows on the software, implement new systems or add-ons, help with problem resolution, and test systems for efficiency.
The exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow system.
Learners requiring assistance can raise a case in Now Learning by navigating to the "Hamburger" menu>Help Center">Create a case. Queries are typically responded to within 48 business hours by Now Learning Support.
A mechanical engineering student can enroll in a ServiceNow course. ServiceNow is a cloud-based IT service management platform used by organizations worldwide. It is not restricted to any field or discipline, and anyone who is interested in learning ServiceNow can enroll in the course. ServiceNow certification can increase the employment opportunities for mechanical engineering students in IT industries with ServiceNow implementation.