Course Provider
What will you learn in Be a Master Communicator course?
Through a series of short games, simulations, videos and an easy-to-apply toolkit of tips and techniques, this course will enable you to use the power of communication to inform, influence and inspire.
By the end of this course, you will be able to:
- Utilize the core values of communication in various workplace situations
- Communicate impactfully by balancing emotions and information, when required
- Listen mindfully and empathetically to better understand the needs and perspectives of others
- Ask the right questions at the right time, to gather relevant information
Be a Master Communicator
-
Skill Type
Professional Skills -
Domain
Effective Communication -
Course Category
Professional Skills -
Certificate Earned Partner Completion certificate -
-
Course Price
Free -
Course Duration
1 Hour
-
Why you should take Be a Master Communicator course?
Through the various simulations and challenges, you will:
- Encounter authentic, everyday workplace scenarios
- Make critical decisions on what to say or do in these scenarios
- Experience the consequences of your decisions
- Get immediate and detailed feedback
- Replay the scenarios to apply what you have learnt and work towards better outcomes
- Take away a toolkit of downloadable resources and easy-to-apply, practical tips, tools and techniques needed to become a master communicator
Who should take Be a Master Communicator course?
This course is best suited for:
- Individuals across experience levels looking to build and strengthen their communication skills
- Those in roles requiring interaction with multiple internal and external stakeholders
Curriculum
This course covers 4 key concepts, through engaging, immersive games and simulations. Here is a glimpse of each game and what you will learn as you play:
-
Emotions and Information
The team at Gamma Tech is having a tough time communicating effectively. Their emotions just keep getting in the way. They need your help – and soon!
- Understand the emotion-information matrix
- Practice balancing emotion and information
- Utilize the ARID model to gain and share information effectively
-
Core Values of Communication
Someone has started the conversation, but you need to finish it. What do you say to get the best outcome?
- Explore the 6 core values of communication
- Apply the core values across verbal, written and telephonic communication
- Practice utilizing these values in everyday workplace situations
-
The Art of Questioning
Critical information is needed, but how do you uncover it? Do you know the right questions to ask?
- Discover the 5 types of questions
- Understand when and how to use each
- Practice questioning in everyday workplace situations
-
Effective Listening
A lot is being said, but how much is being heard? Lend a patient, understanding ear to those around you to ensure your communication is truly a two-way street.
- Understand the 3 levels of listening
- Practice listening to understand, rather than just respond
- Master the art of empathetic and mindful listening
Tools you will learn in Be a Master Communicator course
In this course, you will learn about:
-
The 6 core values of communication
- Focus on understanding
- Ask, don’t assume
- Structure your communication
- State your needs
- Think win-win
- Be aware of your triggers
-
The ARID model of information exchange
- Ask
- Remind
- Inform
- Discover
-
The 3 levels of listening
- Listening to respond
- Listening to understand
- Empathetic listening
-
The 5 types of questions and when to use them
- Open-ended
- Close-ended
- Probing
- Clarifying
- Leading