Course Provider
What will you learn in Build Customer Trust During Crisis course?
- Understand the crucial stakeholder: Customer
- An insight into customer lifetime value
- Identify the needs of internal and external customers
- Understand the touchpoints of a customer
- Develop strategies to gain an emotional connection with your customer
- Learn how to link service to outcome
- Learn transparent and accurate communication that maintains a trusting relationship with your customers
- How to cultivate trust with transparency?
- Importance of building a lasting relationship with the customer
- How to build trust for the future?
Build Customer Trust During Crisis
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Skill Type
Professional Skills -
Domain
Influencing and Negotiation -
Course Category
Professional Skills -
Certificate Earned Partner Completion certificate -
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Course Price
INR 1,500+ 18% GST -
Course Duration
2 Hours
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Why you should take Build Customer Trust During Crisis course?
In difficult times, most businesses resort to price as a mechanism to spur growth. This also leads to commoditization of the product and brand. In such difficult times, learn what you can do to build trust, loyalty and engagement.
Who should take Build Customer Trust During Crisis course?
- Sales & Marketing Professionals
- Business Development Heads
- Relationship Managers
- Strategic Alliances Professionals
- Customer Engagement Executives
- Solution Consultants
- C-Suite Professionals
- Professionals who wish to build an advisory relationship with customers
Curriculum
- Why do we trust?
- How to build customer trust?
- The science behind trust
- Leading with trust
FAQs
Yes, there will be Final Assessment at the end of the course
Yes, you will be awarded a Global Gyan certification on completing the course
You will have access to the course for 180 days from your enrollment date
You will receive your Certificate of Completion on your registered mail Id
No, you cannot retake the Assessment, but you can revisit the lessons