Course Provider
What will you learn in Understanding & Managing Stakeholders course?
- Learn about customer lifetime value and its power
- Discover the concept of leaky bucket, customer acquisition cost and the pyramid of customer value
- Understand customer experience journey and touch points
- Understand why customer experiences matter
- What is customer relationship management and why does it matter
- Learn the significance and fundamentals of effective communication with customer
- Discover the fundamentals of email interaction, face to face and phone conversations
- Grasp how to manage customer complaints
- Learn how to see your boss as your strategic partner and his role in your career progression
- Discover the framework to decode your relationship with authority
- Discover Your boss’s leadership style and direct your controlling style
Understanding & Managing Stakeholders
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Skill Type
Professional Skills -
Domain
Collaboration & Team Work -
Course Category
Professional Skills -
Certificate Earned Partner Completion certificate -
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Course Price
INR 1,000+ 18% GST -
Course Duration
3 Hours
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Why you should take Understanding & Managing Stakeholders course?
This course talks about 3 stakeholders – customers, boss, team. Become a team player, manage your boss through active listening and personality mapping. This is a situational leadership based interactive course.
Who should take Understanding & Managing Stakeholders course?
- Customer Engagement Professionals
- Sales and Marketing Executives
- Business Heads
- Relationship Managers
- Strategic Alliances Professionals
- All Professionals aspiring to be future leaders
Curriculum
- Understanding customer life-time value
- Mapping the customer experience journey
- Customer relationship management
- Communicating effectively with customers
- Using various mediums to communicate with customers
- Recovering from lapses, complaint management
- Understanding your relationship with authority
- Defining relationship with your boss
- Understanding different leadership style
- Know your boss's leadership style
- Final assessment
FAQs
Yes, there will be Final Assessment at the end of the course
You will have access to the course for 180 days from your enrollment date
You will receive your Certificate of Completion on your registered mail Id
No, you cannot retake the Assessment, but you can revisit the lessons
No, you cannot cancel your enrollment once the payment for the course has been made
Yes, you will be awarded a Global Gyan certification on completing the course